Payments, Shipping, Returns & Refunds

We accept online payment by Credit/Debit Card & PayPal using the secure services of Stripe. All prices listed are in Australian dollars, and are inclusive of 10% GST. For more information about Privacy Policies for PayPal and Stripe Please visit their website. We also accept direct bank transfers by prior arrangement, contact us for further information.

If you find your purchase to be faulty, we are happy to either fix the item, or provide a refund or replacement. Please note, as our items are antique some imperfections are expected.

Gift Vouchers

All gift vouchers are sent and exchanged for goods free of fees or charges. No change is given so the item or items chosen must equal or exceed the amount shown on the Gift Voucher.

On Approval

We offer an ‘On Approval’ service. Customers are welcome to try any product in your home or Designers and Decorators at a client’s property, for an agreed upon time.

An ‘On Approval’ invoice will be written and as a security measure we will take down your contact details together with your email and credit card details. If you then choose to keep the product we can use the details provided to provide an updated invoice with your choice of payment option.

It is the customer’s responsibility to ensure the item is returned in original condition. Any damage is the customer’s responsibility and you can be charged accordingly.

Lay-by

We offer a lay-by service. We usually require a 20% deposit, and expect the item to be paid off within 6 weeks, or within an otherwise agreed upon time-frame.

We are lenient with our lay-by terms, and will endeavour come to an agreement with the customer on their individual lay-by terms.

Disclaimer

We aim to keep website www.tomboco.com.au accurate and up to date, however it may contain errors & inaccuracies.

A large selection of our items are antique and vintage, and may have some flaws, signs of wear, and imperfections. We believe these unique characteristics can add to each piece’s charm. We aim to capture these features as well as possible within our stock images, however please note that items may look slightly different in person. If you have a question about a particular item’s finish or condition please contact us.

We reserve the right to update the terms and conditions set out herein without notice.